Customer Service Representative – Pedestrian Jobs

About Us

GlamCorner is a fashion-tech company at the heart of its unique circular fashion model. We’re on a mission to accelerate the transition to a more circular and sustainable fashion system by revolutionizing the way fashion is consumed.

We are a young company and run a lean and well-organized business. We are fun, hard-working and we pride ourselves on quality, professionalism and achieving results. Our Vision is to be every Australian Woman’s Endless Online Wardrobe.

About the Role

We are looking for a driven and passionate Customer Happiness Representative to join our team to assist this business during this period of growth.

Requirements

  • Provide excellent customer service through a customer centric approach and maintain high levels of customer service excellence.
  • Go above and beyond to provide a seamless and memorable experience for our customers.
  • Assist the Customer Service Excellence Manager oversee customer enquiries and ensure all enquiries are answered promptly via phone, email and social media channels.
  • Assist the team in handling escalated customer enquiries and complaints as required.
  • Own daily communications between other teams such as our engineering and fulfillment team.
  • Work with the team to identify and drive improvements, help resolve difficult enquiries and drive decisions.

About you

  • Experience in Zendesk or similar customer service system is desirable
  • Experience in a fast-paced and deadline-driven environment
  • Proven experience in delivering outstanding customer satisfaction. Committed to exceeding key performance indicators
  • Excellent attention to detail
  • Experience in retail and / or customer service
  • Strong written and communication skills
  • Critical thinking and problem solving skills
  • ‘Can-do’ and ‘Make-it-happen’ attitude
  • Must be available to work full time hours
  • Live up to our ASPIRE values: Agility, Selflessness, Passion, Impact, Respect and Effectiveness

If this sounds like you, we’d love to hear from you! Please submit your resume via https://apply.workable.com/glamcorner/j/FFB78DB626/

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