GlamCorner is a fashion-tech company at the heart of its unique circular fashion model. We’re on a mission to accelerate the transition to a more circular and sustainable fashion system by revolutionizing the way fashion is consumed.
We are a young company and run a lean and well-organized business. We are fun, hard-working and we pride ourselves on quality, professionalism and achieving results. Our Vision is to be every Australian Woman’s Endless Online Wardrobe.
About the Role
We are looking for a driven and passionate Customer Happiness Representative to join our team to assist this business during this period of growth.
- Provide excellent customer service through a customer centric approach and maintain high levels of customer service excellence.
- Go above and beyond to provide a seamless and memorable experience for our customers.
- Assist the Customer Service Excellence Manager oversee customer enquiries and ensure all enquiries are answered promptly via phone, email and social media channels.
- Assist the team in handling escalated customer enquiries and complaints as required.
- Own daily communications between other teams such as our engineering and fulfillment team.
- Work with the team to identify and drive improvements, help resolve difficult enquiries and drive decisions.
- Experience in Zendesk or similar customer service system is desirable
- Experience in a fast-paced and deadline-driven environment
- Proven experience in delivering outstanding customer satisfaction. Committed to exceeding key performance indicators
- Excellent attention to detail
- Experience in retail and / or customer service
- Strong written and communication skills
- Critical thinking and problem solving skills
- ‘Can-do’ and ‘Make-it-happen’ attitude
- Must be available to work full time hours
- Live up to our ASPIRE values: Agility, Selflessness, Passion, Impact, Respect and Effectiveness
If this sounds like you, we’d love to hear from you! Please submit your resume via https://apply.workable.com/glamcorner/j/FFB78DB626/