Maine plans to close call center, threatening jobs it brought back

AUGUSTA, Maine — Franklin County lawmakers are questioning the state’s decision to close a Wilton call center that has been doing COVID-19 contact tracing after its 2019 reopening brought lost jobs back to the region.

The Maine Department of Health and Human Services told employees in a Jan. 14 letter that the center’s functions will be moved to a Lewiston office. The state has offered to preserve the 40 jobs first by telework and eventually in the state’s second-largest city.

The center’s opening in a former Wilton Career Center was notable because it partially offset losses from the departure of Barclays, which employed over 200 people when it left town in 2019. The administration of Gov. Janet Mills, a Democrat who lives in neighboring Farmington, hired 45 people that year to help enroll Mainers in the newly expanded Medicaid program.

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